Privacy Policy.

1. Protocol & Framework

At Maven & Co. ("Maven", "we", "us", "our"), we process customer and operational transaction metadata with high-end architectural isolation. This Privacy Policy details how we aggregate, store, and utilize data across our Hearth Hospitality OS, WhatsApp CRM Autopilots, and geofenced Meta advertising pipelines.

We act in full compliance with the Digital Personal Data Protection (DPDP) Act of India, ensuring all user rights regarding consent, correction, and erasure are rigorously enforced.

2. Information Collection & Ingestion

We collect information to deliver specialized local systems operations:

• Lead Forms & Registration: Personal identification data (names, phone numbers, corporate email addresses) submitted to register active intake slots.
• Terminal API Syncs: Real-time checkout transactions, item catalog codes, and seat bookings cached directly from Toast, Clover, or Square databases.
• WhatsApp Conversational Logs: Operational prompts and customer inquiries captured via verified Twilio or Meta WhatsApp Business accounts for auto-response training.

3. Storage & AES Encryption

Telemetry data is securely partitioned inside our Postgres (Supabase) environments. All client-specific webhook keys, terminal passwords, and session identities are isolated using envelope-grade encryption (FIPS 140-2 Level 3 equivalent), ensuring complete shielding in the event of external network disruptions.

4. Third-Party Integrations & Relays

Maven works in tandem with third-party cloud infrastructure networks:

• Vercel Edge Networks: Renders static page builds, caches global image assets, and tracks core web vitals.
• Resend Email Relay: Delivers multi-factor secure OTP authentication and system diagnostic logs.
• Google Analytics: Optimizes audience routing and monitors anonymous site navigation paths.

5. User Compliance Rights

Pursuant to legal mandates, you retain absolute authority to request the auditing, modification, or permanent erasure of your corporate profile and transaction summaries stored in our nodes. To execute a digital erasure command, contact our security controllers directly at hello@itsmaven.in.